Memberships
& Packages Policy - FAQ

Please see below our detailed membership & packages policy and FAQ regarding:

- purchasing a plan: payment, cancelation and pause

- booking a session on our website or app

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Duo Class Packages policy​

 

• Price and payment

We are offering three monthly memberships for Duo Classes:

- 4 classes / month costs $200 with our Duo Class Hebdo membership (it is $33/hour, $50/class) ;

- 8 classes / month costs $350 with our Duo Class Expert membership (it is $29/hour, $44/class) ;

- 20 classes/month (this is a class every workday) costs $800 with our Duo Class All-Stars (it is $26/hour, $40/class). 

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All memberships are based on a 30 days automatic renewal. 

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• How it works?

After purchasing the membership, students can register online in any Duo Class:

1. Click on "book online" and select Duo Class oral C.

2.You can then choose a session of your choice. 

3. You will receive a confirmation email as well as a reminder 24hours before your class.

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We recommend the use of use our mobile app to register:​

1. Download the app : from your phone, click here. 

2. Log in

3. On the menu, click on Schedule and select the Duo Class of your choice

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We recommend to come at least once a week!

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• How to cancel my membership?

To cancel your Duo Class membership, you can log in your member area and follow these steps :​

1. Click your member profile at the top of the site.

2. Click My Subscriptions in the drop-down menu.

3. Click the More Actions arrow  next to your plan.

4. Click Cancel Subscription.

5. Click Yes, Cancel to confirm. 

 

Or write an email directly. Your membership will be cancelled within 24 hours (from Monday to Friday) and the payment will be stopped on this day. 

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• How to cancel my participation in a Duo Class?

Our Duo Class cancelation policy is a 3 days for any cancellation on Duo Classes.

Less than 3 working days notice ? We call this class canceled last minute:  there is no refund.​​

 

Please note that Duo Classes should be booked with the intention of participating in it, as it does not only engage the time of the teacher, but also the time of the other participant who is counting on having a potential partner for their Duo Class.

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You can cancel and reschedule a booked Duo Class directly on our mobile app or from your member area on our website:

1. Make sure you are logged in, using the login bar on the top right corner of the page.

2. Click on the arrow to access the menu and select "My bookings".

You will see all the classes you have booked. Click on "cancel" to cancel your participation in the class of your choice.

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You can also, as always, contact us directly.

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Since having two participants is essential for the proper running of a Duo Class, when a client registers for a Duo Class it is with the intention to participate in it. Indeed, when a participant cancels last minute or doesn't come to class, it prevents the other participant to take advantage of the full format of the Duo Class.

It also prevents other students to benefit from it. 

Please book classes you know you can attend. 

 

• Missed session

There will be no refund of any kind for a participant not attending a class they had registered in. 

Fais-le en français - Do it in French reserves the right to cancel any Duo Class booked by a student who would show excess repetitive no-show.  

If a client needs to cancel their participation in Duo Classes for several days in a row, in reaction to a dramatic personal event or a health problem, they need to contact us directly.

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• What if I am the only participant in the class?

If only one participant is available, we will adapt the 1.5h Duo class into a 1h of one-on-one training* for the present participant. Depending on the solo-participant's level of readiness for the exam, we will offer to turn the class into a mock exam (35-40 minutes) with detailed feedback for the rest of the hour.

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*This does not apply to students who are engaged into a Full Time training, nor to our corporate students whose training is paid by their employer, as we know how important it is to honour our contract with their employers. 

Full Time students and Corporate students will keep 1.5h of one-on-one class except they express otherwise.

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If you have any questions, please contact us directly.