When organizing training with a student, we put a lot of time and effort into trying our best for their training to be on their preferred days and hours, because we care about the sustainability of their training and want to ensure their classes will fit well into their busy lives. Once we have agreed upon days and hours for their training, the list of classes is accessible in the Calendrier des Classes (in each student file) and should be respected. Our regular cancelation policy is a 2 business days (Monday to Friday) policy for any class cancellation. Less than 2 working days notice ? We call this class canceled at the last minute. For one-on-one classes - regular training ( up to 6 hours a week) - Students need to send an email to the teacher in charge of the class they are canceling. The class coordinator (lauriane@doitinfrenchotawa.com) should be CC-ed in this email exchange. Teachers and student can discuss together when to reprogram this class. - If a student needs to cancel a class at the last minute, it is their loss: there will be no refund / the class will be billed. Under exceptional circumstances and based on the teacher's good will and availability, a missed class could be rescheduled once. Please be aware that if teachers agree to reschedule a class, it is on their own terms and own time, as we will only bill the class once (teachers will only be paid once as well). For one-on-one classes - intensive or semi-intensive options For semi-intensive and full-time training, we acknowledge that adaptation to the student's needs is key for sustainable success and we want to keep open the option to modify the Calendrier des classes after the first month of training, in agreement with students, to better fit their needs. It can then be modified to better fit the needs of the student every two months. ​ - For contracts over a 3 month period of time, we understand that vacations can be added during the training: we ask students to inform us four weeks in advance of the time they wish to take off training. In the best interest of students' progress, this vacation time shall not exceed two weeks in a row. If students fail to give us enough notice, a full week of training will be charged, as a fair compensation for our teacher's time. Emergency / catastrophe ? Life is hitting you a bit too hard and you need to focus on something else than your French for more than a week? We can pause your training. As we want to offer a fair compensation to our teachers for the time that was booked, we will charge a week (7 days) of training, but will pause all of your other classes. The amount of classes left in the student's contract will be added to your Student file and we will be happy to resume when you will be ready for it. Please note that we will need a minimum of two weeks notice for your classes to resume. ​ Canceling the contract In the case of a student or a client wishing to cancel their contract before its planned end date they must notify the class coordinator by email (lauriane@doitinfrenchottawa.com) a minimum of two weeks in advance. We will bill the student/the client for canceling their contract before its end date, for the total of classes that would have happened in one week of training, as a fair compensation for their teacher's time. This is a cancellation fee, not a notice of cancellation: students will not participate in these two weeks training. For example: A student who has 3 hours a week of one-on-one training from August 1st to December 1st and wishes to cancel their contract on September 15th. They will be charged for an extra week (7 days) as a cancellation fee: 3 h x $60 = $180. For corporate students, the cancellation fee will be added to the last bill. For non-corporate students, the cancellation fee is expected to be paid within the next 30 days of the termination of the contract (the email sent for cancellation counting as Day 1), or to be deducted from their reimbursement. Late to class? It happens! 1. Do your best to let your teacher know how late you will be: send them an email. 2. If you haven't sent an email and you are late to your class, your teacher will wait for you for the first 15 minutes of your class. If you are late for more than 15 minutes, it is considered a no-show. Teacher will sign out of the class and we will consider it as canceled last minute (it will be billed to you/your employer).